Welcome to our dynamic team, where innovation meets collaboration!

BASIC QUALIFICATIONS:

• Bachelor’s degree in business administration, Marketing, or a related field.
• 2–4 years of experience in a sales or business development role, preferably within the BPO, or service industry.
• Proven ability to achieve and exceed sales targets.
• Strong understanding of BPO services and client acquisition strategies.
• Excellent communication, negotiation, and presentation skills.
• Proficient in MS Office and CRM software.

MAJOR RESPONSIBILITIES:

• Strong business acumen and creativity
• Excellent project management, problem solving and decision-making skills
• Has global and local network and exposure in multiple commercial industries
• Possess some degree of technical competency in Information Technology
• Experience in selling IT solutions (software) and services (consulting, contact center, support)
• Has practical experience in full sales process from qualifying leads to contract negotiation
• Excellent interpersonal and communication skills with demonstrated success in building relationships with clients
• Extensive experience in dealing with clients and conducting client presentations and negotiation

BASIC QUALIFICATIONS:

• Must have Bachelor’s/College Degree, or any related to IT
• At least 6 months working experience in IT, Helpdesk or related field
• Fresh Graduates are welcome to apply

Major Responsibilities:

• Provides courteous and timely response to support requests submitted to the service desk via telephone, email, or any other communication method by responding via telephone, email, remote connectivity tools
• Troubleshoots hardware and software problems by interviewing users to collect information and fully documents all requests for support in the tracking system, including the resolution of the problem.
• Ticket creation, monitoring, closing, and proper documentation and timely submission of the required reports
• Conducting outbound customer callbacks
• Coordinating with Level 2/3/4 support and vendor groups until issues are resolved
• Demonstrates ability to learn customer support processes and techniques  
• Ability to solve problems
• Competency in Microsoft Operating Systems, Microsoft Office Applications, and desktop software
• Basic to intermediate knowledge in LAN, WAN, Computer/PC hardware, internet systems, tools and concepts
• Demonstrated knowledge of the OSI layer
• Competency in Microsoft Operating Systems, Microsoft Office Applications, and desktop software

BASIC QUALIFICATIONS:

• Must possess a bachelor’s /college degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent
• At least 6 months working experience in IT, Helpdesk or related field
• CISCO certified

Major Responsibilities:

• Excellent project management, problem solving and decision-making skills.
• Possess some degree of technical competency in Information Technology.  
• Excellent interpersonal and communication skills with demonstrated success in building relationships with clients.
• Daily monitoring of client’s Wide and Local Area network (Availability and link utilization)
• Daily monitoring of servers and network devices health status
• Daily monitoring of security systems (AV, Firewall logs and traffic)
• Identify and respond to faults via call and/or email on GADCs systems and networks, liaise with 3rd party providers, and handle escalation until resolution
• Manage and prioritize incoming network incidents and service requests, ensuring timely resolution and escalation when necessary.

BASIC QUALIFICATIONS:

• Must possess a bachelor’s /college degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent
• At least 6 months working experience in IT, Helpdesk or related field
• Proficiency with HTML, CSS, JavaScript
• Experience with front-end frameworks/libraries

Major Responsibilities:

• Good technical skills in LAN and WAN troubleshooting
• Strong background in TCP/IP protocols
• Basic knowledge of common network protocols (BGP,OSPF, EIGRP)
• Good knowledge in SNMP
• Good Knowledge on different operating System (Window, Linus)
• Hands - on interface with different telecom provider, vendors, and personnel within the organization.

BASIC QUALIFICATION:

• Must possess at least a bachelor’s degree or relevant work experience.
• At least 6 months working experience in customer service and client relationship management.
• Fresh graduates are welcome to apply.

Major Requirements & Responsibilities:

• Customer focused and had strong interpersonal and problem-solving skills.
• Ability to maintain confidential information.
• Demonstrated ability to work on own initiative.
• Adapting to the changing needs of customers.
• Maintaining a professional attitude in challenging situations.
• Results-driven and respond positively to feedback.
• Proficient in computer and internet applications.
• Serves customers by providing product and service information and resolving product and service requests/problems. ·
• Requires general knowledge of company, products and/or services and multiple system applications.
• Establishes and maintains very good customer assistance for superb customer satisfaction.

EMPLOYEE ENGAGEMENT AND RELATIONS

Basic Qualifications & Requirements: 

• Must possess at least a bachelor's degree in Human Resources, Psychology, Business Administration, Communications, or any related field.
• Fresh graduates are welcome to apply; relevant work experience in HR, Employee
• Engagement, or Employee Relations is an advantage.
• Must be willing to report onsite in Makati from Monday to Friday

Major Requirements & Responsibilities: 

• Energetic, proactive, and creative with a strong interest in designing and supporting
• engagement activities.
• Basic to intermediate skills in planning, organizing, and coordinating projects, especially
• employee events and programs.
• Good written and oral communication skills, with the ability to assist in preparing reports,
• creating communications, and presenting information clearly.
• Ability to work effectively with colleagues at all levels of the organization and across
• diverse groups of employees.
• Willingness to build strong relationships, establish trust, and maintain confidentiality in
• handling employee-related matters.
• Can work both independently with minimal supervision and collaboratively as part of a
• team.
• Ability to manage multiple tasks and meet deadlines in a dynamic, fast-paced
• environment.
• Creative and open to learning new tools in preparing employee engagement materials
• (e.g., pubmats, videos, announcements).

Basic Qualifications & Requirements: 

• Fresh graduates are welcome to apply – kickstart your career with us!
• Bachelor’s degree in Finance, Accountancy, or related fields
• Strong attention to detail and excellent analytical skills
• Proficient in Microsoft Excel and basic accounting systems/tools
• Good communication and organizational skills

Major Requirements & Responsibilities: 

• Prepares work to be accomplished by gathering and sorting documents and related information.
• Obtains revenue by verifying transaction information; computing charges and refunds, preparing and mailing invoices; identifying delinquent accounts and insufficient payments.
• Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted.
• Verifies accounts by reconciling statements and transactions.
• Verify discrepancies and resolve clients’ billing issues.
• Locate and monitor overdue accounts, using computers and a variety of automated systems.
• Keeping records and documenting financial processes.
• Perform related work as assigned.